Last Updated: January 2024
These Terms of Use govern your access to and use of the Olive River website (olive-river.lol) and our products and services. By accessing or using our website, you agree to be bound by these Terms.
Acceptance of Terms
By accessing this website, you confirm that you are at least 18 years old or are accessing the website under the supervision of a parent or guardian. If you do not agree with any part of these Terms, you must not use our website.
Products and Services
Olive River provides educational nature kits designed for children. Our products are intended to complement, not replace, formal education and should be used under appropriate adult supervision.
Product Descriptions
We make every effort to display our products as accurately as possible. However, colours and appearance may vary slightly due to monitor settings and photographic limitations. We reserve the right to correct any errors in product descriptions.
Pricing
All prices are displayed in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time. Price changes will not affect orders that have already been confirmed.
Availability
All products are subject to availability. We will inform you as soon as possible if a product you have ordered is not available and offer alternatives where possible.
Orders and Payment
Placing an Order
When you submit an order through our website, you are making an offer to purchase. We will send you an email confirming receipt of your order. A contract is formed only when we dispatch your order and send you a dispatch confirmation.
Payment
Payment must be made at the time of ordering. We accept major credit and debit cards. All payments are processed securely.
Order Cancellation
We reserve the right to cancel any order if the product is unavailable, there is an error in pricing or product information, or we suspect fraudulent activity.
Delivery
We deliver to addresses within the United Kingdom. Delivery times are estimates only and not guaranteed. Risk of loss and title for items pass to you upon delivery.
Returns and Refunds
Consumer Rights
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods for any reason. To exercise this right, you must inform us of your decision before the cancellation period expires.
Return Conditions
Products must be returned unused, in their original packaging, and in a condition that allows them to be resold. You are responsible for the cost of returning items unless they are faulty or not as described.
Refunds
Once we receive your return, we will process your refund within 14 days. Refunds will be made to the original payment method.
Faulty Products
If you receive a faulty or damaged product, please contact us immediately. We will arrange for a replacement or full refund including return postage costs.
Intellectual Property
All content on this website, including text, images, graphics, logos, and software, is the property of Olive River or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content without our prior written permission.
User Conduct
When using our website, you agree not to:
- Use the website for any unlawful purpose
- Attempt to gain unauthorised access to our systems
- Interfere with or disrupt the website or servers
- Submit false or misleading information
- Infringe upon the rights of others
Disclaimer
Our products are designed to support educational play and exploration. Individual learning outcomes may vary based on factors including age, engagement, and supervision levels. Our kits are not intended to diagnose, treat, or cure any condition. Always supervise children during outdoor activities and follow all safety instructions provided.
Limitation of Liability
To the fullest extent permitted by law, Olive River shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.
Indemnification
You agree to indemnify and hold harmless Olive River and its employees from any claims, losses, or damages arising from your breach of these Terms or your use of our website or products.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites and encourage you to review their terms and privacy policies.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website after any changes constitutes acceptance of the new Terms.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Contact Information
For questions about these Terms, please contact us:
Olive River
Unit 7, Riverside Business Centre
Moreton-in-Marsh
Gloucestershire GL56 0JQ
Email: [email protected]