Last Updated: January 2024
Olive River ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website olive-river.lol and use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Submit an enquiry or order form
- Subscribe to our newsletter
- Contact us via email
This information may include your name, email address, postal address, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent
- Referring website addresses
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders
- To respond to your enquiries and provide customer support
- To send you information about our products and services (with your consent)
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose
- Contract: Where processing is necessary to fulfil a contract with you
- Legal Obligation: Where processing is necessary to comply with law
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in operating our website and fulfilling orders
- Professional advisers including lawyers, bankers, and auditors
- Government bodies when required by law
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Order information is typically retained for seven years for tax purposes.
Your Rights
Under the UK General Data Protection Regulation, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at [email protected].
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.
Children's Privacy
Our products are designed for children, but our website and ordering services are intended for parents and guardians. We do not knowingly collect personal information directly from children under 16. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Olive River
Unit 7, Riverside Business Centre
Moreton-in-Marsh
Gloucestershire GL56 0JQ
Email: [email protected]